Terms and conditions
Terms & condition of service :
1. Overview of Services
Nexa is a Full-Stack AI Business Agent that helps SMEs manage money, inventory, bookings, and growth, powered by AI automation. Nexa provides the following key features:
• Expense and Income Functionalities – Track and categorize all business transactions.
• Expense and Income Insights – Gain detailed reports on business performance.
• Invoices – Create, send, and manage invoices seamlessly.
• Manage Customers – Store and manage customer information and transactions.
• Manage Employees – Track employee-related financial activities.
• Manage Inventory – Monitor stock levels and manage product listings.
• Bookings – Businesses can create and manage appointment bookings, generate booking widgets for their websites, and connect their Google Calendar for automatic synchronization of appointments.
• Bank Statement Sync using AI – Automatically sync and categorize bank transactions using AI.
2. Subscription Plans & Fees
Nexa offers three subscription tiers to suit different business needs. All subscriptions are handled via Paystack for Nigeria and international users:
Free Plan
12 Expense entries, 12 Income entries, 12 Customer entries, Basic expense and income management
Pro Plan
Billed monthly, Unlimited expenses and income, Unlimited customers, Invoice management, Advanced reporting
Enterprise Plan
Everything in Pro, including Inventory management, Employee management, Bank synchronization, bookings management, and AI-powered insights
Users may manage or cancel their subscription by visiting the Subscription section of the dashboard. Subscription fees are billed monthly.
3. Payment & Refund Policy
All payments for Nexa subscriptions are securely processed through the following platforms:
Paystack – for users in Nigeria and international users
Nexa does not store or handle user payment information directly.
Automatic Renewal: Subscriptions renew automatically unless canceled at least 24 hours prior to the renewal date.
Cancellation: Users may cancel their subscriptions at any time by visiting the Subscription section of the Nexa dashboard.
Refunds:
For Paystack transactions, Refund requests are handled according to Paystack’s policies.
Nexa does not issue refunds directly. All refund requests are processed by the payment platform used at the time of purchase.
4. Account Creation & Security
To access Nexa’s services, users must create an account and provide accurate information. Users are responsible for:
• Maintaining the confidentiality of login credentials.
• Ensuring all provided business and financial data is accurate.
• Complying with all financial and regulatory requirements.
5. Data Sync & Privacy
Nexa provides secure synchronization features to help businesses manage financial and operational data efficiently. By enabling these features, users grant Nexa permission to securely access and process the necessary information.
Bank Statement Sync
• Nexa’s AI-powered bank statement sync allows users to import and categorize transactions automatically.
• All financial data is encrypted and protected under strict security protocols.
• Nexa does not store or share banking credentials.
• Users can disable bank syncing at any time within the app settings.
Calendar & Gmail Sync
• Nexa allows businesses to connect their Gmail accounts to enable calendar synchronization for bookings and appointments.
• All calendar data is encrypted and processed under strict security protocols.
• Nexa does not store or share Gmail or Google Calendar credentials.
• Users can disable Gmail or calendar synchronization at any time within the app settings.
• Appointments created through the booking widget will automatically sync with connected calendars if enabled.
6. Data Ownership & Usage
Users retain full ownership of their financial data. Nexa only processes this data to provide bookkeeping and financial insights. Nexa will never sell or share user data without consent, except as required by law.
7. Limitations of Liability
While Nexa strives to provide accurate financial insights and services, users acknowledge that:
• Nexa is not a substitute for professional accounting or tax advice.
• Any business decisions based on Nexa insights are made at the user’s discretion.
• Nexa is not liable for financial losses due to misinterpretation of data or external factors beyond its control.
8. Account Termination
Users may delete their Nexa account at any time. However, they must:
• Download or export necessary financial records before account deletion.
• Ensure that all invoices, subscriptions, and financial records are settled.
Nexa reserves the right to terminate accounts that violate our terms of service, engage in fraudulent activities, or misuse the platform.
9. Amendments to Terms
Nexa reserves the right to modify these Terms & Conditions at any time. Users will be notified of major changes, and continued use of the platform constitutes acceptance of the updated terms.
10. Contact Information
For support, inquiries, or security concerns, reach out to us at hello@mynexaapp.com.